Privacy Policy

Introduction

Your privacy is important to us at ecnargarf.com. As a fragrance house and B2B manufacturer, we handle inquiry, trade, and customer data with care. It is our strict policy not to share, rent, or sell personal data without your consent, except as described in this policy or required by law.

Information we collect

This notice applies to information collected or submitted on ecnargarf.com. On some pages you can enquire about products, request wholesale or private-label support, or register interest for updates.

When you submit a form or purchase enquiry, we may request personally identifiable information such as name, email, phone number, company/store name, shipping or billing address, country, and message details. Payment card data, when processed, is handled by secure payment providers — we do not store full card numbers on our servers.

How we use information

If we need clarification on an enquiry or order, we use your contact details to reach you. We may also use this information to respond to requests, prepare quotations, invoice trade accounts, manage CRM follow-up, and — where appropriate — send newsletters or product updates. Ecnargarf is the controller of personally identifiable information related to individuals or companies purchasing or enquiring about our products and services.

Promotional communications

We may occasionally send communications about products, services, special offers, and house news. Out of respect for your privacy, you may opt out of promotional messages by following the instructions in the message or emailing sales@ecnargarf.com.

Service-related announcements

On rare occasions we may send service-related notices (for example, temporary maintenance). These are not promotional. If you do not wish to receive any communications, you may ask us to close or suppress your enquiry record where legally permitted.

Customer service & CRM

We communicate by email or phone in response to your inquiries, to provide requested services, and to manage your account or project. Form submissions are stored in our CRM for follow-up and quality of service.

Information storage & profiling

We may store information collected through cookies, logs, and similar technologies to understand preferences and improve the site. Purchase or enquiry history may be linked to your profile so we can tailor relevant offers. If you use social media platforms, those platforms process data under their own policies as independent controllers.

Sharing & disclosure

We may share aggregated, non-identifying demographic information with partners. We do not sell personal data. We may disclose personal information when required by law, or when we believe disclosure is necessary to protect our rights, comply with a court order, or respond to lawful process.

Service providers (hosting, email, analytics, couriers, payment processors) process data only as needed to deliver their services to us.

Technical data, cookies & analytics

Like most websites, we automatically collect technical data such as IP address, browser type, device/OS, referring pages, and timestamps. We use this to administer the site, analyse trends, and improve performance. We may use analytics tools (for example Google Analytics) with cookies to understand aggregate visitor behaviour. See our Cookies Policy for details.

Links to other sites

Our website may contain links to sites we do not own or control. We are not responsible for their privacy practices. This policy applies only to information collected on ecnargarf.com.

Security

The security of your personal information is important to us. Sensitive transmissions use HTTPS/SSL. We follow generally accepted industry practices to protect data in transit and at rest. No method of Internet transmission or electronic storage is 100% secure; we strive to use commercially acceptable means but cannot guarantee absolute security.

Business transitions

If Ecnargarf is involved in a merger, acquisition, or sale of assets, personal information may be among the transferred assets. We will notify affected users by email or prominent notice on the site where required.

Your rights & contact

To access, update, correct, or request deletion of your information, email sales@ecnargarf.com. We will respond within a reasonable period under applicable UAE practice.